We prioritise sustainability and always strive to do better for our environment. To help us to minimise our carbon paw-print, we send your deliveries via DPD, who are carbon neutral and offer tracked deliveries for your peace of mind and convenience.
You can track your deliveries on the DPD app or website. https://track.dpd.co.uk/
What if the delivery is late?
Our eco-friendly packaging and insulation have all been designed to keep your pup's delicious food at pawfect temperature on their journey to your freezer.
As soon as can, put it in the fridge or freezer. Our rule of paw is that as long as the pots are cool to the touch when you receive them (even if the food is soft), they can be safely popped away in your freezer and used as normal.
If you have any delivery issues, please get in touch with our Customer Delight team atfeedme@differentdog.comor call 01743 384 562.
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