If you find that you have some food left when your next delivery is due the best thing to do is to change your delivery to a later date. See How do I change my delivery date?
However, follow these steps if you do need to pause your account;
- Log into your account and go to the Plan page
- Under your dog's name at the top, click on 'Active'
- Choose Paus my plan and select the reason for pausing
- Choose Pause Plan to confirm and check your plan information has been updated correctly.
Please note if you already have an order processing you will need to contact Customer Delight immediately to prevent it from being shipped. If it has already been shipped we won't be able to recall the order.
When you are ready to resume your subscription, navigate back to this page, and click on 'Resume' and select the date you would like you would like your subscription to resume on.
If you have any questions, please get in touch with our Customer Delight team at feedme@differentdog.com or call 01743 384 562
Comments
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Pause my next delivery for Rusty
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