We are sorry to see you go, if there is anything we can do, please do contact Customer Delight first.
You can reduce the size of your plan and feed as a partial diet, or you can change your delivery date to be further away if you have too much food.
Please note if you already have an order processing you will need to contact Customer Delight immediately to prevent it from being shipped. If it has already been shipped we won't be able to recall the order.
Log-in to your online account and go to the Plan page
- Click on 'Active' or the 'Edit Status' button.
- Follow through the instructions, select a reason and on the 'Before you go' page make sure you click to Pause or Cancel
- Check your plan information has been updated correctly.
If you have any questions, please get in touch with our Customer Delight team at feedme@differentdog.com or call 01743 384 562
Comments
15 comments
I cannot get on to my account to cancel subscription please cancel for me
I cannot get on my account to cancel my order please it to much
I want to cancel my subscription my dog Twinkle hates this food will not even look at it when I put it down
I want to cancel my order permanently please ie, this week’s delivery, my puppy will not eat your food.
I am experiencing great difficulty in trying to cancel this order
Please cancel any future deliveries
I've cancelled 3times but u are still taking money from my account and sending me dog food for a dog that is deceased and it's very upsetting, I can no longer login cus it will not take my email and password. I will be calling tomo if I get a answer
Please cancel my subscription I can't access my account, and I have also phoned and no answer can't leave a voice mail as it cuts off. Winnie won't eat the food.
I cannot get on to my account to cancel subscription please cancel for me
Please cancel any further orders the link does not work
Please cancel my subscription my dog does not eat the food and my husband says I must make it myself. I am Eunice Barth my dog is Beaux.
I’m
I have already cancelled and you are still taking money and sending food please stop and refund me for the orders I did not make or give permission for you to debit my account
I can not access my online account in the main site as it says I do t exist proof that I have indeed cancelled this subscription
If I don’t get a response today I will be raising this with the ombudsman
Cancel my subscription immediately
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