We're sorry to see you thinking of leaving. If there's anything we can do, please do reach out to our Customer Delight team first there may be a simpler fix than cancelling.
For example, you could reduce the size of your plan and use it as a topper alongside other food, or push your next delivery date out if you've got more food than you need right now.
If you do want to go ahead, here's how.
Log into your account and head to the Plan page. Click "Active" or the "Edit Status" button, then follow the steps through. Select your reason, and on the "Before you go" page make sure you click to either Pause or Cancel. Once you're done, check your plan has been updated correctly.
One important thing: if you've already got an order processing, please get in touch with our Customer Delight team straight away so we can try to stop it before it ships. Once it's on its way, we won't be able to recall it.
We're at feedme@differentdog.com or on 01952 456 850 if you need us.