Your dog’s food will arrive in an insulated box so don't worry if you aren't at home when your delivery is due. Our eco-friendly packaging and insulation have all been designed to keep your pup's delicious food frozen on its journey to your freezer.
As soon as you arrive home make sure you transfer the ports to your freezer. Our rule of paw is that as long as the pots are cool to the touch when you receive them (even if the food is soft), they can be safely popped away in your freezer and used as normal.
If you have any delivery issues please get in touch with our Customer Delight team at feedme@differentdog.com or call 01952 456 850.